Question: What is a Matterport space?

Answer: A Matterport Space is a complete, three-dimensional representation of a real-world location created from 2D (RGB) imagery and 3D data from the Matterport Pro or Pro2 3D Camera. A Matterport Space can be navigated on a desktop or mobile web browser, and in virtual reality through a Samsung Gear VR, Google Cardboard, or Google Daydream.
Combined with seamless hosting and our web player called 3D Showcase, Matterport Spaces create a complete 3D media ecosystem for businesses to leverage 3D models of real places for many purposes — property marketing, construction, facilities management, and news/entertainment.

Q: Is special lighting required?

Unlike typical photography, no special lighting is required with the Matterport Pro2 3D Camera. We use high dynamic range (HDR) to balance light levels so the Space looks balanced and consistent.
Our completely automated vision processing pipeline also performs white balancing, color correction, and automatic panorama stitching so no image post-processing is required on your part.

Q: How long does it take to scan a typical home?

On average, it takes about 45 minutes to scan 1,000 square feet (93 meters squared), so a typical 2,000 square feet (186 meters squared) property can be scanned in about 60 to 90 minutes.
Scan time can vary based on the complexity of the location and other factors. For example, open commercial real estate properties with less geometric detail can often be scanned more quickly than heavily occluded spaces like MEP (Mechanical, Electrical, Plumbing) rooms.

Q: Can I capture outdoor areas?

The Matterport Pro2 3D can capture exterior areas with 360° Views. 360° Views are spherical 2D panorama images that users can view in all different directions. 360° Views can be seen through 3D Showcase along with the rest of your 3D Space. However, a 360º View is not aligned like a normal scan.
Because direct sunlight can interfere with a normal 3D Scan, we recommend using 360° Views for outdoor or sunny areas. Learn more about 360° Views.
Creating 3D Scans while outside (such as creating a path to a guest house) is not supported. However, some Matterport users have had success scanning gardens and patios when there is no direct sunlight (such as at dawn or dusk).

Q: Is there a limit to the number of scans in a Space? What is the maximum scannable property size?

Matterport models up to 200 scans can be processed successfully. This is more than enough for most residential properties — 200 scans can typically cover about 10,000 square feet (930 meters squared).

Models larger than 200 scans can be uploaded, but are not guaranteed to process successfully.
For large properties (such as multiple floors of a commercial building) divide into regions and create a separate Matterport model for each region. Then link the regions together to create a cohesive navigation experience.
For billing purposes, a Standard Space consists of 3 to 100 scans (including 360º Views), and costs $19 to process. You are charged only after you have used up your free monthly processing credit. Matterport Spaces that are 101+ scans (including 360˚ Views) cost $38 to process. However, they are counted as single Spaces for hosting purposes.

Q: Can I use Matterport Spaces in CAD software like Revit ® or Recap ™ ?

Yes! You can download an industry-standard OBJ file from any Space, which contains both 3D mesh and textures.
If you are using your 3D data for modeling, you can also retrieve a colored point cloud generated from your 2D and 3D data.

Q: Can I export 2D photography from a Matterport Space?

Using Matterport Workshop (our 3D media editor) you can capture 2D photography in several resolutions for use in online photo galleries.
If you captured the Space with the Pro2 camera, you can use these 2D snapshots for print purposes too.

Q: Can I use my Spaces to create videos?

Yes! With free screen capture software and some simple video editing experience you can create engaging walkthrough videos of your Matterport Space to use for additional marketing.

Q: Can I highlight key features, make punch-lists, or add other information to my Spaces?

Yes! With Mattertag™ Content, you can annotate your 3D Spaces with helpful descriptions, call-outs, prices, or links to other resources like spec sheets, punchlists, or additional information. These are linked to real points in your 3D model.

Q: Which browsers are compatible with Matterport 3D Showcase?

Matterport 3D Showcase works on any browser that supports WebGL - the modern standard for 3D content on the web. 3D Showcase works with all major browsers, including:

Firefox 4 or later
Chrome 9 or later
IE 11 or later, with Windows 8 or later
Opera 12 or later
Safari 5.1 or later, with OSX 10.8 Mountain Lion or later

Q: How do I embed Matterport 3D Showcase in a website?

Embed 3D Showcase the same way you embed a YouTube video with a simple iframe. You can add it yourself, or ask your webmaster to add it for you.
Embedding a Space is straightforward and similar to embedding a YouTube video.

Q: Can Matterport Spaces be viewed on virtual reality systems?

Yes! Matterport VR is currently available for free on a variety of virtual reality systems, including:
Samsung Gear VR
Google Cardboard
Google Daydream (through WebVR)
Any Matterport Space can be viewed in virtual reality, and conversion is free until December 31st, 2017.

Q: Can I create floor plans from my Spaces?

Yes, you can order black-and-white Schematic Floor Plans for your Spaces. An account administrator must enable this feature first. Then you can order directly from the Space Detail Page.

Q: Is an API or SDK available for Matterport?

We plan to release a developer platform soon for third-party developers to create applications based on Matterport technology. The developer platform is currently in the early stages of development and we will keep you updated.